Refund policy

 

Due to the intimate nature of our products and strict hygiene & safety standards, we do not accept returns or exchanges once an order has been delivered.

Important: Please double-check product details, sizes, and specifications carefully before placing your order.

What if I receive a damaged or wrong product?

• Your satisfaction is our priority. In the rare event that you receive a product that is damaged, defective, or incorrect:
  
• Email us on hello@mudandmoon.com within 24 to 48 hours of receiving your package.
  
• Provide your Order ID along with an unboxing video/photos clearly showing the issue.
  
• Once verified, our team will process a replacement or appropriate solution for you immediately.

📞 Need Help?
If you have any questions or concerns regarding your order, please reach out to our customer support team:

Email: hello@mudandmoon.com