Privacy Policy

At Mud & Moon, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, purchase our botanical products, or enroll in our Academy masterclasses.

1. Information We Collect

We collect information that you provide directly to us when you make a purchase, create an account, or contact us for support. This includes:

• Contact Details: Your name, email address, shipping address, and WhatsApp phone number.
• Payment Information: We use secure third-party gateways (such as Razorpay) to process payments. We do not store your full credit card or UPI details on our servers.
• Academy Data: Information related to your course enrollments and progress.

2. How We Use Your Information

We use the information we collect to provide and elevate your experience with our brand:

• To process and fulfill your physical orders and digital masterclass enrollments.
• To send you transactional notifications (e.g., order confirmations, shipping updates, and Academy links) securely via the Meta WhatsApp Cloud API.
• To communicate with you regarding client care and support inquiries.
• To improve our website, products, and educational offerings.

3. Third-Party Services & Data Sharing

We do not sell or rent your personal information to third parties. We only share data with trusted partners necessary to operate our business:

• Payment Processors: Razorpay processes your secure online transactions.
• Communication Platforms: We utilize Meta's official WhatsApp Business API to send you encrypted order updates and class links.
• Shipping Partners: Delivery details are shared with our courier partners (e.g., BlueDart, Delhivery) to fulfill physical orders.

4. Cookies and Tracking

Our website uses cookies to maintain your shopping cart, remember your session, and analyze website traffic. You can adjust your browser settings to decline cookies, though this may affect the functionality of our shopping cart and checkout process.

5. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your personal and payment data. Access to your data is strictly limited to authorized personnel only.

6. Your Rights

You have the right to request access to the personal data we hold about you, or ask that we correct or delete it. To exercise these rights, please contact our Client Care team at our official support email.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us via the details provided on our Client Care page.